Frequently Asked Questions

Primex Technologies is a provider of enterprise IT solutions and software development services. We help businesses in Germany and internationally modernize their infrastructure, develop custom software, and optimize their digital operations. Our team consists of experienced engineers, consultants, and project managers dedicated to delivering scalable technology.

We work with a diverse range of industries, bringing specialized knowledge to each sector. Our primary focus areas include:

• Finance and FinTech
• Healthcare and Life Sciences
• Logistics and Supply Chain
• Retail and E-commerce
• Manufacturing

However, our technology stack is versatile, allowing us to adapt to the unique needs of virtually any data-driven industry.

Our headquarters are located in Frankfurt, Germany. While our core operations are centralized here, we operate with a hybrid work model and collaborate with specialized partners across Europe to ensure we have the right talent for every specific project requirement.

Yes, custom software development is one of our core competencies. We build bespoke applications tailored to your specific business logic. Whether you need a customer portal, an internal management system, or a complex SaaS platform, our team handles the entire lifecycle from requirements analysis and UI/UX design to coding, testing, and deployment.

Absolutely. We assist businesses in moving their on-premise infrastructure to cloud environments such as AWS, Microsoft Azure, or Google Cloud. Our process includes:

• Assessing current infrastructure and dependencies.
• Planning a migration strategy (rehosting, refactoring, or rebuilding).
• Executing the migration with minimal downtime.
• Optimizing cloud costs post-migration.

Security is integrated into every project phase. We offer comprehensive cybersecurity services including vulnerability assessments, penetration testing, and the implementation of security protocols such as encryption, multi-factor authentication (MFA), and secure API gateways. We also help companies achieve compliance with standards like GDPR and ISO 27001.

Pricing depends on the scope, complexity, and timeline of the project. We generally offer two engagement models:

• Fixed Price: For well-defined projects with a clear scope. This provides cost certainty.
• Time & Material: For agile projects where requirements may evolve. You pay for the actual hours worked, offering flexibility to pivot as needed.

We always provide a detailed proposal and estimate after an initial discovery consultation.

Contract durations vary based on the engagement type. For specific development projects, the contract covers the development lifecycle plus a warranty period. For ongoing managed services or IT support, we typically offer flexible monthly or annual retainers with service level agreements (SLAs).

Yes. We adhere to strict data protection regulations. All development environments are secured, and access is restricted to authorized personnel only. We sign Non-Disclosure Agreements (NDAs) before project commencement and ensure that any sensitive client data used for testing is anonymized or handled in compliance with GDPR.

As a German-based company, GDPR compliance is fundamental to our operations. We implement data protection by design and by default in all our solutions. We can also act as a Data Processor, providing necessary Data Processing Agreements (DPA) to our clients.

We believe our relationship extends beyond the launch. We offer comprehensive support and maintenance packages that include:

• Bug fixing and patch management.
• Performance monitoring and optimization.
• Security updates and vulnerability scanning.
• 24/7 emergency support for critical systems.

Clients with active support contracts can report issues via our dedicated ticketing portal or by emailing our support team directly. For critical incidents, we provide a hotline number for immediate response. Our team follows a defined escalation procedure to ensure issues are resolved according to the agreed SLAs.